Terms and Conditions for
1. INTRODUCTION
1.1The website (hereinafter referred to as the "Website") is operated by (Company ID: ), a company with registered office at
, Email: (hereinafter referred to as the "Company").
1.2The Company offers its Customers a service for the mediation of the payment for parking services (hereinafter referred to as the "Service"). The Company acts exclusively as an intermediary whose aim is to process the Customer's order as quickly and efficiently as possible. The Company acts at all times in the best conscience and interest of the Customer and reserves the right to use several different service providers to meet the Customer's requirements for various reasons, such as an error on the part of the service provider, unavailability of the service provider's website, non-functioning data verification or registration itself, technical problems with the verification of the user's information or problems with the payment gateway.
1.2.1Brokerage is defined by clear added value and information that provides a superior service to the customer compared to buying direct from the original provider. The basic added value is (and the Customer unconditionally agrees) the mediation of the service with the highest possible availability even if the ordering service of the primary provider (meaning the website, the application, not the actual registration of the digital service via an API or a third party service) does not allow the Customer to purchase the service directly without further knowledge. A clear added value of the service provided is also the manual verification and registration of data into the service provider's system. This is not a fully automated service, but a process involving manual checking of the information entered, its accuracy and any corrections or additions based on feedback from the Customer. For manual verification, the Company relies on previous experience, applicable national laws regarding license plate registration, and the current conditions of the service provider, beyond the standard automated verification (which is inherently inaccurate due to the lack of a central license plate verification authority) In the event of suspected erroneous or incomplete data provided by the Customer, the Company shall contact the Customer immediately to re-verify the data. This process may include a request for additional information or for the provision of photographic documentation, such as a photograph of the vehicle's registration plate or technical licence, to ensure the accuracy and completeness of the data and to minimise the risks associated with being fined for parking without a valid permit. Other added values include (for example) fast provision of the service even when the original provider's interface is not available (errors on the part of the website operator, where the registration portal itself works but the customer is denied access), availability of different payment methods, multiple language versions for an easier user experience, clearer and more transparent information compared to the original service, online support available 24x7, after-sales service including assistance with recovery of unjustified fines and provision of relevant knowledge related to the use of parking facilities.
1.2.2The Company shall inform the average European Customer in a clear and understandable manner of the composition of the payment for the Service, at least by splitting the price of the Service itself and the Company's fee. The Customer acknowledges that this is a brokered service and not a direct sale of digital parking permits. The Company itself is not the service provider for the issuance of the parking permits and is not responsible for any delays or complications caused by external influences (unforeseen events such as unavailability of the service provider to register the service in the system). The Customer's specific final service provider for a given Order can be sent to the Customer upon request against the Order number as it is continuously changing depending on the availability of each service, its providers, the destination country, the type of service as well as the urgency of the Order at the time.
1.2.3By agreeing to the Terms and Conditions, the Customer expressly confirms that he/she has found specific information about the price and distribution of services and that he/she agrees to these terms and conditions. The customer further understands that the service provided contains added value over and above the original service and accepts a price increase corresponding to this added value. The Customer also agrees that the order is processed in a mediation mode. The Customer acknowledges that the specific pricing composition is always available on the Site before, during or after the mediation of the service. In order to optimize the user experience, the fixed location of the price composition is not clearly defined in these terms and conditions, but the customer agrees that this information can be traced and is available to him throughout the order process. By confirming these terms and conditions, the customer acknowledges all of the above, understands the added value of the service provided and agrees to the price increase and to comply with these terms and conditions.
1.2.4.Flexible order modification - "Smart Change" service: the Company provides the customer with a value-added service called "Smart Change", which allows the customer to modify any data in his/her order free of charge up to 12 hours before the start of validity of the parking permit ordered. This flexibility includes the ability to change the vehicle registration mark, the validity period or even the parking location. The primary service providers of each location do not offer this option, which means that the customer would have to buy another parking permit again and pay the full amount twice in case of a change of plans. With Smart Change, the customer has a clear added value - the moment their plans change, they do not need to buy the parking permit again as they can simply change the destination or details of the parking permit via the digital interface on the Company's website or by contacting customer support. This saves the customer costs and provides maximum flexibility in planning.
1.2.5The Company reserves the right to unilaterally change the service provider in order to ensure fast and efficient order fulfillment. Any changes in providers will be made in such a way that neither the price nor the quality of the ordered service is changed.
1.2.6The Company shall not be liable for damages caused by errors of third parties, including but not limited to payment service providers, IT services, or for delays or errors caused by unforeseen events (e.g. server outages, natural disasters, cyber attacks).
1.2.7The Company expressly declares that it does not resell digital parking permits without defining a clear and demonstrable added value for the Customer. The Company arranges for the payment of parking charges and provides value added services to the Customer as set out in clause 1.2.1.
1.3These General Terms and Conditions for the Website (hereinafter referred to as "GTC") govern the mutual rights and obligations of the parties arising in connection with or based on a contract for the provision of services (hereinafter referred to as "Contract") concluded through the Website.
1.4A Customer is any visitor to the Website, regardless of whether they are acting as a consumer or a business (hereinafter referred to as "Customer").
1.5A consumer is a person who is not acting in the course of his/her trade or other business activity when concluding and performing the Contract (hereinafter referred to as "Consumer").
1.6The Company shall pay the parking charge directly to the operator of the respective parking facilities on behalf of the Customer.
1.7The Customer acknowledges that the subject of the Service is neither the sale of digital parking permits nor the provision of rights to use parking facilities. The Company is not a direct authorised business partner of any public authority that levies charges for the use of parking facilities.
1.8Provisions deviating from these GTC may be agreed in a written contract. Deviating provisions in the contract take precedence over the provisions of these GTC.
1.9The provisions of these GTC are an integral part of the Contract concluded via the Website.
1.10.The Company may change or amend the wording of the GTC. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the GTC.
1.11.By accessing any of the Websites, the Customer confirms that he/she has read the text of these GTC and undertakes to abide by them.
2. CONCLUSION OF THE CONTRACT
2.1To order the Service, the Customer shall take the following steps:(a) select the type of vehicle they wish to park (b) select the period they wish to use the parking facility (collectively, the "Order").
2.2Before sending the Order, the Customer is allowed to check and change the data entered in the Order. The data provided in the Order is considered correct by the Company. The validity of the Order is subject to the completion of all mandatory data in the Order form and the Customer's confirmation that he/she has read these GTC.
2.3The Customer's order made via the Website is a binding proposal to conclude a Contract with the Company. After payment by the Customer, the Company will confirm receipt of payment electronically by email with the text "Order accepted". The Customer agrees and accepts that this email does not mean that the order has been completed.
2.4Based on the provisions of clauses 1.1 and 1.2, it is clear that the Company performs manual checking, data verification and registration of the data provided. This procedure is put in place to minimise errors on the part of the Customer and to reduce the risk of penalties caused by incorrect data entry. Once the Company has verified the data, the Service is provided to the Customer within a reasonable time, provided the data is correct. In the event of incorrect data provided by the Customer, a request is sent electronically to correct it in order to complete the order. The Company shall not be liable for damages incurred by the Customer during the time it fails to respond to the stimuli necessary to complete the order.
2.5The Contract is concluded upon delivery of the Order confirmation to the Customer's Electronic Address. The Customer is clearly informed that only at this point the Service is active.
2.5.1All Orders accepted by the Company are binding.
2.6The Customer agrees to the use of remote means of communication in concluding the Contract. Costs incurred by the Customer in using remote means of communication in connection with the conclusion of the Contract (internet connection costs) shall be borne by the Customer.
2.7The Contract is the legal basis on which the Company acts for the Customer.
2.8The Customer agrees that the Company is not responsible for any incorrectly filled in details on the Company's website and accepts full responsibility for any additional costs arising from this.
2.8.1The Customer agrees that the registration details provided in the validation email are valid, including the car's country of registration, registration number and validity date. The Customer agrees to a final textual and visual check of the data and agrees that the Company shall not be liable for any damages resulting from erroneous data filled in by the Customer.
2.9The Company is responsible for sending the communication Electronically from the Company's server.
2.10.The Customer is aware of all the requirements of email communication and will ensure that he/she does everything necessary to receive the email. The Customer agrees that in the event of non-delivery of the email due to a problem on the Customer's side (e.g., email marked as spam), the Company shall not be liable for any damages or additional costs.
2.11.Alternative methods of communication (SMS, Whatsapp, Push notifications, etc.) are subject to the same conditions as email communication. The Customer accepts responsibility for non-delivery of information in cases beyond the Company's control (e.g., no internet connection).
2.12.In the event that the Company is unable to provide the Customer with the Service, the Customer will be refunded the amount paid in full and without delay.
2.13.The Customer agrees that in the event of receiving any notice in relation to the ordered service, the Customer shall forward such information to the Company without delay, but not later than 2 days after receipt of the notice. In the event of failure to comply with this time limit, the Customer agrees not to claim any damages from the Company.
2.14.The Customer acknowledges that any modification or manipulation of the data entered in the order may lead to its cancellation without compensation.
3. SERVICE PRICE AND PAYMENT TERMS
3.1The website contains information on the price of the Service and the price of the parking itself. The prices are inclusive of value added tax (if applicable). The prices remain valid for as long as they are displayed on the Website.
3.2The Customer may pay the price of the Service and the Parking Fee to the Company in the following ways:(a) by wire transfer to the Company's account;(b) by credit card through a payment portal;(c) by Paypal;(d) by Stripe.
3.3.In case of non-cash payment, the Customer's obligation to pay the price is fulfilled when the relevant amount is credited to the Company's account. If the Customer fails to pay the price properly and on time, the Contract shall terminate unless the Company notifies the Customer otherwise.
3.4In the event of an apparent technical error on the part of the Company in the display of prices on the Website or during the ordering process, the Company shall not be obliged to supply the Service at the apparently incorrect price.
3.5Specification of the service fee - the service fee is a service provided over and above the basic provision of the original service and covers the following areas: automated and manual control of customer data, personal communication in case of incorrect data entry, a simplified process to order multiple services, 24x7 support, and costs of payment methods, marketing, and development.
3.6In the event that the Customer fails to pay the price of the Service within the specified period, the Company reserves the right to recover this amount by legal action, with all costs associated with this process being borne by the Customer.
4. SERVICE DELIVERY
4.1The Service is delivered to the Customer by sending a confirmation of payment for the selected parking service to the Electronic Address. The confirmation will come in the form of an email, alternatively by other means of communication, and clearly indicates that the Customer has an active service. The Customer agrees that any other emails DO NOT constitute activation of the service.
4.2The Customer is obliged to inform himself about the current validity of the parking permits at the destination. The Customer agrees that the service (unless otherwise stated) does not cover the charge for special sections that are visibly marked as requiring additional payment, such as zones with height restrictions or for oversized vehicles.
4.3The Company guarantees the delivery of the Service subject to the correct data being entered and the successful completion of payment. Delays caused by the Customer, such as incorrect data entry or delay in response, are not grounds for a complaint or claim for compensation.
5. THE CONSUMER'S RIGHT TO WITHDRAW FROM THE CONTRACT
5.1Under European law, the Consumer normally has the right to withdraw from the Contract within 14 days of purchasing the service. In view of the nature and immediate effectiveness of the Service, the Customer expressly agrees by submitting the Order that the withdrawal period will be shortened to the point when the processing of the Order begins. From that moment on, the Service is considered provided to the Customer and no withdrawal is possible. A service is deemed to be fully executed once the registration of the User's license plate number has been completed by the service provider and confirmation is provided. In this case, the right of withdrawal shall lapse prematurely.
5.2.With regard to the impossibility of reimbursement for activated services by third parties, the Consumer expressly agrees and accepts the impossibility of withdrawing from the Contract at the moment when the service is already provided by the Company.
5.2.1.Free cancellation up to 12 hours before the start of the validity of the parking permit - The customer has the right to cancel the order free of charge if the cancellation request is sent no later than 12 hours before the start of the validity of the ordered parking permit.
5.2.2.Cancellation after the start of work on the order - If the order has already been processed (e.g. manual check of data, start of registration), but the parking permit has not yet been purchased, cancellation is possible for a fee of 40% of the total amount of the order. This fee covers costs associated with bank charges, currency conversion, and processing time.
5.2.3.Cancellation after service activation - Once the service is activated, i.e. the parking permit has been purchased and registered, the order cannot be cancelled as the service has been fully provided and cannot be returned or cancelled.
5.2.4.Cancellation Fee - Duplicate Order - The Consumer agrees that the cancellation fee does not apply if, after placing an Order with the Company, the Consumer duplicates the service with another provider, thereby preventing the service from being provided. In this case, the Consumer will be contacted with the option to change the expiration date or use the service for another vehicle. Cancellation is not possible in this case.
5.3Business Customers acknowledge that their rights to withdraw from the Contract may be limited in accordance with applicable legislation and individual contractual terms and conditions agreed with the Company.
6. DEFECTIVE PERFORMANCE RIGHTS AND QUALITY GUARANTEE
6.1The rights and obligations of the parties with regard to rights arising from defective performance shall be governed by the applicable generally binding legal regulations.
6.2In the event of any deficiencies in the provision of the Service, the Customer is obliged to immediately inform the Company of the detected defects via electronic mail. Contact details are on the Website.
6.3The Company is obliged to issue the Customer with a written confirmation of when the Customer has exercised the right from the defective performance, what is the content of the claim; as well as a confirmation of the date and method of handling the claim.
6.4The Company is obliged to inform the Customer that the complaint has been settled and how it has been settled, to the Customer's Electronic Address.
6.5If the defect is remediable, the Customer may claim either a repair, completion of what is missing, or a reasonable discount on the price. If the defect cannot be remedied, the Customer may either withdraw from the Contract or claim a reasonable discount on the price.
6.6The consumer's complaint will be settled without undue delay, no later than 30 days from the date of receipt. After this period, the consumer has the same rights as if there had been a material breach of the Contract.
6.7The Company shall not be liable for any loss, injury or damage to property, whether direct or indirect, caused by a defect in the Service unless such damage is caused by negligence, omission or intent on the part of the Company.
7. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES
7.1The Company shall be entitled to withdraw from the Agreement due to the inability to pay the fee for the parking service. The Company shall promptly notify the Customer and shall return all monies received within 14 days.
7.2The Company handles the Customer's complaints via its official electronic address. The Company sends information about the complaint to the Customer's Electronic Address.
7.3If the Customer is a consumer, the Citizens Advice Bureau is competent for the out-of-court resolution of consumer disputes arising from the Contract (https://www.citizensadvice.org.uk). The Consumer may also use the online dispute resolution platform at https://ec.europa.eu/consumers/odr.
8. SUBMISSION
8.1Unless otherwise stated, all notices to the Customer may be made in the form of an electronic message addressed to the Customer's Electronic Address.
9. FINAL PROVISIONS
9.1If the relationship established by the Contract contains an international element, the Parties agree that the relationship shall be governed by the law of the country where the Company () has its registered office.
9.2If any provision of the GTC is or becomes invalid, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity of one provision shall not affect the validity of the other provisions.
9.3The Purchase Agreement is archived by the Company in electronic form and is not accessible to third parties.
9.4These Terms are based on EU Regulation 2019/1150 regarding fairness for business users of online intermediation services.
9.5The courts of the country where the company has its registered office shall have exclusive jurisdiction to settle any dispute arising out of these Terms.
9.6Official Email : . Email is the primary communication channel. The Company can only guarantee a response to verifiably received emails and is not responsible for delivery failures on the Customer's side. The Company will provide a response to serious legal issues or complaints within 31 working days of proven receipt.
9.7These Terms and Conditions shall take effect on 05.09.2025.
10. DEFINITION OF TERMS
10.1Customer: any visitor to this Website interested in arranging payment for parking services.
10.2The Company: the operator of this Website, which facilitates the payment for parking services.
10.3Consumer: a Customer who is not acting in the course of his trade or other business.
10.4Service: arranging the payment for parking services, including vehicle registration in the digital parking permit system and other value added services.
10.5Brokerage: the Company's activity of executing the Customer's order for payment for parking services as an intermediary.
10.6Added Value: extra services provided beyond mere facilitation, such as 24/7 support, multiple payment options, and after-sales service.
10.7Order: the Customer's binding proposal to enter into a Contract.
10.8.Electronic address: the Customer's e-mail address.
10.9Cancellation fee: A fee payable by the Customer for cancellation after processing has begun.
10.10.Resale: The purchase of services for resale without modification. The Company provides value-added brokerage, not mere resale.
10.11Primary Provider Service: A digital parking permit service provided by an official body (e.g., a city parking authority).
10.12Third Party Services: Services from partners, like API providers, used to process orders efficiently.
10.13.Registration of a Digital Service via API: The process where the Company uses an automated interface (API) to register a digital parking permit.
10.14.100% Availability: The Company aims for the highest possible service availability but cannot guarantee it due to factors beyond its control.
10.15.Automated order processing: Automatic processing for standard orders with correctly filled data.
10.16.Manual order processing: Manual checking of order data by staff to increase accuracy, used when automated processing is not possible.
10.17.Central Validation Authority for Number Plates: The Company notes there is no single European database for vehicle registration plates. Verification is based on experience, laws, and customer-provided information.
11. AFFILIATE PARTNERS
11.1The Company may work with external traffic sources (affiliates) to promote its services.
11.2The Company does not support unethical methods of driving traffic. Suspicious practices can be reported to .
11.3The Company will investigate any complaint about Affiliate practices and take appropriate action if a breach is confirmed.
12. PROVISION OF THE SERVICE FREE OF CHARGE BY WAY OF REIMBURSEMENT
12.1The Customer can receive a refund for the value of the purchased parking permit by meeting the conditions in this Article.
12.2Refunds are automatic to the credit card used for the order. The customer can get back up to 100% of the price of the parking permit, calculated as the sum of 10% of the price of any travel insurance agreed and 2% of the price of any accommodation reservation made through our partners.
12.3The promotion has no time limit and is valid for all future trips. The Customer may reuse the provided partner links for new bookings or share them.
12.4The refund also applies to bookings made by third parties via the customer's link.
12.5The refund will be processed within 7 working days of the provider confirming the commission for the additional services.
12.6In connection with the refund, the Customer agrees to receive offers from new partners by email or SMS.