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EkoPlates - Umweltplakette , Crit'air, Ecology stickers

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Customer Support

I have not received an order confirmation
We start registering the service for you approximately 12 hours before its validity begins. If the validity starts on the same day, we process it within 5 minutes of payment confirmation. If you wish to receive the activation details immediately, you can start the registration right away by clicking the link we sent you in the first email.We start registering the service for you approximately 12 hours before its validity begins. If the validity starts on the same day, we process it within 5 minutes of payment confirmation. If you wish to receive the activation details immediately, you can start the registration right away by clicking the link we sent you in the first email.It is possible that you did not even receive the payment confirmation email (for example, due to an incorrect email address). In this case, please:
- first check your spam folder
- if you do not find any information from us there, use the form above to try and find your order
- on the found page, you can then correct your email address and track the order status

If you are unable to find the page to manage your order, contact us at any time
We start registering the service for you approximately 12 hours before its validity begins. If the validity starts on the same day, we process it within 5 minutes of payment confirmation. If you wish to receive the activation details immediately, you can start the registration right away by clicking the link we sent you in the first email.We start registering the service for you approximately 12 hours before its validity begins. If the validity starts on the same day, we process it within 5 minutes of payment confirmation. If you wish to receive the activation details immediately, you can start the registration right away by clicking the link we sent you in the first email.It is possible that you did not even receive the payment confirmation email (for example, due to an incorrect email address). In this case, please:
- first check your spam folder
- if you do not find any information from us there, use the form above to try and find your order
- on the found page, you can then correct your email address and track the order status

If you are unable to find the page to manage your order, contact us at any time

Contact Support
I want to change my registration details
We start registering the service for you approximately 12 hours before its validity begins. If the validity starts on the same day, we process it within 5 minutes of payment confirmation. Until then, you can change the details on the order details page. You can find this address in every email we send you. We start registering the service for you approximately 12 hours before its validity begins. If the validity starts on the same day, we process it within 5 minutes of payment confirmation. Until then, you can change the details on the order details page. You can find this address in every email we send you. If you have not received a payment confirmation email (for example, due to an incorrect email address). In that case, please:
- first check your spam folder
- if you do not find any information from us there, use the form above (Order Status Inquiry) to try to find your order
- on the found page, you can then additinally modify your data and track the order status

If your order has already been processed, it is no longer possible to change any details. Please note that if incorrect data is entered (especially the country of vehicle registration, license plate, date of validity), the vignette is invalid, and you must purchase the service again.
Thank you for your understanding. We start registering the service for you approximately 12 hours before its validity begins. If the validity starts on the same day, we process it within 5 minutes of payment confirmation. Until then, you can change the details on the order details page. You can find this address in every email we send you. We start registering the service for you approximately 12 hours before its validity begins. If the validity starts on the same day, we process it within 5 minutes of payment confirmation. Until then, you can change the details on the order details page. You can find this address in every email we send you. If you have not received a payment confirmation email (for example, due to an incorrect email address). In that case, please:
- first check your spam folder
- if you do not find any information from us there, use the form above (Order Status Inquiry) to try to find your order
- on the found page, you can then additinally modify your data and track the order status

If your order has already been processed, it is no longer possible to change any details. Please note that if incorrect data is entered (especially the country of vehicle registration, license plate, date of validity), the vignette is invalid, and you must purchase the service again.
Thank you for your understanding.
I want to cancel the order and get a refund
We start registering the service for you approximately 12 hours before its validity begins. If the validity starts on the same day, we process it within 5 minutes of payment confirmation. Until then, you can cancel your order through the order management page. The funds will then be returned to the bank account you provided within 14 days. We start registering the service for you approximately 12 hours before its validity begins. If the validity starts on the same day, we process it within 5 minutes of payment confirmation. Until then, you can cancel your order through the order management page. The funds will then be returned to the bank account you provided within 14 days.
Payment has left my account, but I have not received an email
As stated in our terms and conditions, we begin processing the service as soon as the payment is received in our system. There can be several reasons why payment has not been credited yet, from your bank sending the payment later to technical problems. Simply put, until we see the payment in our system, we do not consider the order to be complete on your part. We take all possible steps to correctly match all incoming payments, and the error rate is thus in the hundredths of a percent range. If you do not receive an email with payment confirmation within a maximum of 1 hour of payment (please also check your spam folder), please contact us immediately. This is the only way we can ensure the smooth progress of the order. Please note that we only start working on the order at the moment payment is received in the system, not at the moment it is sent (or just blocked) on the customer's side. We are not responsible for damages incurred before the payment is received. Thank you for your understanding.As stated in our terms and conditions, we begin processing the service as soon as the payment is received in our system. There can be several reasons why payment has not been credited yet, from your bank sending the payment later to technical problems. Simply put, until we see the payment in our system, we do not consider the order to be complete on your part. We take all possible steps to correctly match all incoming payments, and the error rate is thus in the hundredths of a percent range. If you do not receive an email with payment confirmation within a maximum of 1 hour of payment (please also check your spam folder), please contact us immediately. This is the only way we can ensure the smooth progress of the order. Please note that we only start working on the order at the moment payment is received in the system, not at the moment it is sent (or just blocked) on the customer's side. We are not responsible for damages incurred before the payment is received. Thank you for your understanding.
I received a fine even though I paid for the vignette
We are very sorry if this situation has occurred. We do our best to prevent this from happening, including multiple verifications of data from clients. Before proceeding, please check the following:
  • whether the information you provided during registration exactly matches what is on your vehicle's license plate.
  • whether the date and time when the error was found is not before your vignette was activated (the activation date of the service is decisive, not the payment receipt date).
  • whether you used the vignette to enter sections to which the service does not apply (separately paid toll sections, tunnels, etc.)
  • whether you actually used our company's service to purchase the vignette
If the above facts are correct on your part, proceed as follows:

  • prepare all the emails you received from us
  • prepare all the emails you received regarding the fine
Then send these materials as a new request to our customer support for resolution. In any case, we recommend paying the fine as soon as possible after receiving the notice. In most cases, the sent payment notice is justified. If your case is forwarded for further resolution, the amount of the fine is usually multiplied.We are very sorry if this situation has occurred. We do our best to prevent this from happening, including multiple verifications of data from clients. Before proceeding, please check the following:
  • whether the information you provided during registration exactly matches what is on your vehicle's license plate.
  • whether the date and time when the error was found is not before your vignette was activated (the activation date of the service is decisive, not the payment receipt date).
  • whether you used the vignette to enter sections to which the service does not apply (separately paid toll sections, tunnels, etc.)
  • whether you actually used our company's service to purchase the vignette
If the above facts are correct on your part, proceed as follows:

  • prepare all the emails you received from us
  • prepare all the emails you received regarding the fine
Then send these materials as a new request to our customer support for resolution. In any case, we recommend paying the fine as soon as possible after receiving the notice. In most cases, the sent payment notice is justified. If your case is forwarded for further resolution, the amount of the fine is usually multiplied.

Contact Support
I have another question for you
In case none of the answers meet your request, you can contact us at any time and we will be happy to assist you.In case none of the answers meet your request, you can contact us at any time and we will be happy to assist you.

Email Support

To create a customer support request you can send an email to the address below:

[email protected]

Customer Support

Online support is available 24x7.

For faster handling please include the email you used during registration, your vehicle license plate and the order date. Thank you for your understanding.

Contact Support